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Smart reads for smarter agreements.

Showing articles for: Chris Fortune

Split illustration showing a person uncertainly signing a document versus confidently understanding a contract through video explanation
What the FCA's Consumer Understanding Review Actually Requires — and How to Evidence It
19/03/2026
12 min read
Legal disputes
Informed Consent
Trust & transparency
Illustration of a person preparing to sign a document while the contract text appears blurred, representing signing without understanding
What the SRA Code of Conduct Actually Requires Law Firms to Do About Client Understanding
16/03/2026
12 min read
Contract news
Informed Consent
Understanding
Cartoon style illustration of a confused person looking at a phone surrounded by buy now pay later payment icons, contract documents and warning symbols representing unclear financial agreements.
Do people really understand buy now pay later agreements?
10/03/2026
14 min read
Contract news
Recent news
Informed Consent
Comparison of quick e signature and informed digital agreement process with summaries and explanations
12 ways I agree improves on e-signature platforms like DocuSign
06/03/2026
15 min read
e-signatures
Future of agreements
Flat illustration of a solicitor reviewing an engagement letter on a computer while AI analyses the document in the background
Why firms must control the summary of their agreements in the AI era
03/03/2026
11 min read
e-signatures
Understanding
Future of agreements
Simple cartoon illustration split in two showing a colourful marketing webpage with clear layout and call to action on the left, and a dense text contract with a pen and signature on the right, highlighting the contrast in user experience.
Why people don’t read contracts and how to fix it
20/02/2026
9 min read
Understanding
Future of agreements
Trust & transparency
Illustration showing a law firm and client connected through a shared, tamper-evident electronic signature audit trail document
Why impartial systems matter when they sit between you and your client
17/02/2026
14 min read
e-signatures
Future of agreements
Trust & transparency
Flat style illustration of a suited professional and a smiling customer shaking hands in agreement
Why strong onboarding foundations build trust and cut disputes
10/02/2026
11 min read
Understanding
Reducing Disputes
A cartoon-style illustration of a burnt and ripped contract split in two, with a broken fountain pen lying in the debris, representing the death of the traditional signature.
The signature is dead! What should you do about it?
06/02/2026
18 min read
Contract news
e-signatures
Understanding
Illustration showing how signatures can be forged, reused, or fail to prove identity and consent in contracts
Are Signatures Legally Binding? Why a Signed Document Isn’t Proof
26/01/2026
13 min read
Contract news
e-signatures
Informed Consent
Illustration showing a hidden risk beneath a completed onboarding agreement, where early misunderstandings lead to future disputes and complaints
The biggest blind spot in your onboarding process and what you can do
20/01/2026
11 min read
Legal disputes
Reducing Disputes
Trust & transparency
Illustration showing modern contracts doubling down on broken assumptions, with complex clauses, signatures, witnesses, and hidden fees creating confusion instead of understanding
9 Ways Modern Contracts Double Down on Broken Assumptions
12/01/2026
25 min read
e-signatures
Future of agreements
Trust & transparency
Illustration showing a law firm moving from confusing contracts to clear, informed client agreements using digital legal technology
6 Ways i agree Can Help Law Firms Modernize Client Agreements in 2026
06/01/2026
11 min read
Informed Consent
Understanding
Trust & transparency
Illustration showing a lawyer and client facing uncertainty caused by an assumed understanding of a legal agreement
The assumption that costs law firms more than they realise
15/12/2025
13 min read
Legal disputes
Informed Consent
Future of agreements
Two business professionals facing each other with speech bubbles showing confusion and urgency, separated by a cracked lightning bolt symbolizing miscommunication and conflict.
Communication failures are the top cause of legal complaints
09/12/2025
14 min read
Contract news
Legal disputes
Reducing Disputes
Illustration of a confused person thinking about unclear contract terms while a hand prepares to tap an “I agree” button on a digital agreement.
Beyond e-signatures: why informed consent is the future of agreements
02/12/2025
10 min read
Informed Consent
Future of agreements
Illustration comparing a modern client using digital tools like video and messaging apps with a traditional stack of printed legal documents.
Adapt to Now: Why Legal Agreements Must Match How We Communicate
24/11/2025
7 min read
Behavioural Science
Future of agreements
Trust & transparency
An illustration of a balanced scale with a hand holding a self-checked document on one side and Lady Justice on the other, symbolising the difference between self-approval and impartial verification.
The Problem with Marking Your Own Homework
18/11/2025
22 min read
Informed Consent
Future of agreements
Trust & transparency
Infographic showing the difference between honesty (fine print) and transparency (clear bullet points) in contracts, with transparency leading to trust.
Beyond Honesty: How Transparency in Agreements Builds Customer Trust
10/11/2025
14 min read
Informed Consent
Reducing Disputes
Trust & transparency
Illustration of a clipboard with a contract crossed out beside the title
8 Contract Myths Everyone Should Stop Believing
03/11/2025
12 min read
Informed Consent
Understanding
Future of agreements
illustration of four people from different backgrounds signing identical contracts at a table, each showing different emotions and levels of understanding.
Does everyone sign the same contract? Context changes everything.
29/10/2025
15 min read
Informed Consent
Understanding
Trust & transparency
Illustration of two people signing contracts, one with helpful context like summaries, Q&A, and videos, the other with only dense fine print, showing how missing context leads to misunderstandings.
The missing context in contracts and why it changes everything
23/09/2025
21 min read
Informed Consent
Future of agreements
Trust & transparency
Flat illustration showing people interacting with contracts, with the title '6 Behavioral Science Insights', symbolising how behavioural science improves communication
6 Behavioral Science Insights to Improve Business Communication
18/09/2025
16 min read
Understanding
Behavioural Science
Reducing Disputes
Illustration of a businessman sitting bored beside a large contract, symbolizing low engagement with important agreements.
High Stakes, Low Engagement: Closing the Contract Engagement Gap
16/09/2025
14 min read
e-signatures
Understanding
Reducing Disputes
An illustration showing people using short videos, voice notes, and video calls to communicate, representing how we digest information in the modern world.
The shift in how we digest info: from texts to voice and video
10/09/2025
10 min read
Accessibility
Understanding
Future of agreements
Illustration of money, a warning document, a calculator showing a loss, and a gavel symbolising the financial and legal cost of misunderstandings.
The Cost of Confusion: Why Misunderstandings Hurt Your Bottom Line
02/09/2025
11 min read
Understanding
Reducing Disputes
Wide banner illustration with the words “7 Best Practices in Contract Clarity” beside a simplified contract, icons for ideas, communication, and confirmation, and a person placing a hand on their chest to represent trust and understanding.
Designing for Understanding: 7 Best Practices in Contract Clarity
28/08/2025
15 min read
Accessibility
Understanding
Reducing Disputes
Illustration showing a clear contract with a checkmark leading to a satisfied customer, contrasted with a customer complaint form, symbolising how plain language prevents disputes.
Plain Language, Fewer Problems: How Clear Contracts Reduce Complaints
26/08/2025
10 min read
Understanding
Reducing Disputes
Illustration showing the evolution of agreements from handwritten signature on paper, to digital checkbox on a tablet, to voice and video consent on a mobile device.
The evolution of e-signatures: what comes after the PDF and click?
21/08/2025
10 min read
e-signatures
Informed Consent
Understanding
Future of agreements
Wide banner showing the phrase “Is a signature enough?” next to a digital document with a signature line and a hand clicking a checkbox.
Why Signatures Don’t Prove Intent (And What Does)
21/08/2025
10 min read
e-signatures
Informed Consent
An illustration of a person comparing a complex contract with a clear, simplified version, representing fairness and clarity in digital agreements.
What makes a digital agreement “fair”? Clarity, not just clicks
21/08/2025
17 min read
Accessibility
e-signatures
Informed Consent
Understanding
Flat-style illustration showing diverse users engaging with a digital contract, including a person with a cane, a woman in a wheelchair, and icons representing accessibility and understanding.
Are your digital contracts really accessible? What most platforms get wrong
21/08/2025
11 min read
Accessibility
e-signatures
Illustration of four silhouetted figures discussing a document, with icons representing questions, ideas, and confirmation, symbolising clarity, consent, and reduced legal complaints.
Reducing legal complaints: Why better client understanding is your best defence
26/08/2025
11 min read
Informed Consent
Understanding
Reducing Disputes
Illustration of three silhouetted people engaging with a document, featuring a signature, warning icon, thought and sound symbols — representing accessibility and informed consent for vulnerable clients.
E-signs and vulnerable clients: where most tools fail FCA expectations
21/08/2025
9 min read
e-signatures
Informed Consent
Understanding
Illustration of three silhouetted professionals standing in front of a large document with financial symbols, charts, and warning signs, representing regulatory scrutiny over motor finance claims.
SRA and FCA issue joint warning over motor finance claims
21/08/2025
6 min read
Contract news
Legal disputes
Informed Consent
Illustration of a confused woman looking at a contract, symbolising uncertainty in client contract comprehension
Do your clients understand your contracts? E‑Sign tools won’t tell you
21/08/2025
13 min read
e-signatures
Understanding
Image showing Voice and video consent: a future-proof alternative to signatures
Voice and video consent: a future-proof alternative to signatures
21/08/2025
6 min read
e-signatures
Behavioural Science
Future of agreements
Flat-style illustration comparing traditional e-signature platforms on the left with i agree on the right, showing the i agree logo and a green tick to represent clarity, understanding, and consent.
How i agree compares to DocuSign, Adobe Sign, and HelloSign
30/07/2025
19 min read
e-signatures
Illustration showing the difference between signing without understanding and informed consent. On the left, a confused woman sits at a laptop with a question mark overhead. On the right, the same woman looks confident, reviewing a consent form and watching a video explanation, with a green checkmark beside her.
FCA Consumer Duty and e-signatures: why regulators expect more
30/07/2025
6 min read
e-signatures
Informed Consent
Illustration of two digital documents, one signed and one showing a person thinking, representing the difference between e-signatures and informed consent
Electronic signature vs informed consent: what's the legal difference?
21/08/2025
7 min read
e-signatures
Informed Consent
Illustration showing the risk of misunderstood e-signatures and lack of informed consent
Why e-signatures aren’t enough: the real risk of misunderstood agreements
21/08/2025
4 min read
e-signatures
Informed Consent
Understanding
Image showing someone upset talking to a professional
What the SRA's report on vulnerable customers means for legal services
22/08/2025
5 min read
Contract news
Recent news
Informed Consent
Image showing how clear communication can lead to fewer complaints and disputes
Clear communication: the key to fewer complaints and disputes
26/08/2025
5 min read
Accessibility
Understanding
Reducing Disputes
Image showing the risks and costs on misunderstanding
The hidden cost of misunderstanding
21/08/2025
5 min read
Contract news
Accessibility
Understanding
Image showing that accessibility is about inclusion not separation
Accessibility is inclusion: One process for everyone
21/08/2025
7 min read
Accessibility
An image showing Signatures alone do not make contracts valid
More than a signature: Why valid contracts depend on fundamentals
21/08/2025
20 min read
Contract news
Legal disputes
e-signatures
Understanding
Image showing a contract with all the regulatory pressure
What is the FCA’s 'Consumer Understanding' and how to meet the outcome
22/08/2025
4 min read
Contract news
Split illustration showing a fountain pen signing a paper on one side and a silhouette with a speech bubble and video icon on the other, representing traditional signatures versus modern, informed consent.
Sign on the dotted line? Why we need to rethink what agreement really means
21/08/2025
6 min read
Contract news
Recent news
Understanding
Illustration showing the transition from outdated paper contracts to modern digital agreements with video, chat, and audio options, representing how i agree meets younger generations’ expectations.
Embracing technology secures the next generation as your customers
21/08/2025
4 min read
Contract news
Well-being
Future of agreements
Illustration of two people shaking hands in front of a clear digital contract, symbolising trust, fairness and informed consent in agreements
8 reasons why i agree is right for you
21/08/2025
6 min read
Company news
Illustration of four people engaging with icons representing fairness, transparency and simplicity, symbolising core company values in a collaborative setting
The importance of company ethos and how it shapes decision-making
21/08/2025
6 min read
Company news