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Smart reads for smarter agreements.

Showing articles for: Trust & transparency

Split illustration showing a person uncertainly signing a document versus confidently understanding a contract through video explanation

What the FCA's Consumer Understanding Review Actually Requires

Informed Consent

Trust & transparency

Flat illustration of smart glasses recording people in a living room while multiple screens review the footage, highlighting privacy and transparency risks.

Is a privacy policy enough to demonstrate transparency, or do we need specific disclosure of high-risk terms?

Future of agreements

Trust & transparency

Simple cartoon illustration split in two showing a colourful marketing webpage with clear layout and call to action on the left, and a dense text contract with a pen and signature on the right, highlighting the contrast in user experience.

Why people don’t read contracts and how to fix it

Future of agreements

Trust & transparency

Illustration showing a law firm and client connected through a shared, tamper-evident electronic signature audit trail document

Why impartial systems matter when they sit between you and your client

Future of agreements

Trust & transparency

Illustration showing a hidden risk beneath a completed onboarding agreement, where early misunderstandings lead to future disputes and complaints

The biggest blind spot in your onboarding process and what you can do

Reducing Disputes

Trust & transparency

Illustration showing modern contracts doubling down on broken assumptions, with complex clauses, signatures, witnesses, and hidden fees creating confusion instead of understanding

9 Ways Modern Contracts Double Down on Broken Assumptions

Future of agreements

Trust & transparency

Illustration showing a law firm moving from confusing contracts to clear, informed client agreements using digital legal technology

6 Ways i agree Can Help Law Firms Modernize Client Agreements in 2026

Informed Consent

Trust & transparency

Illustration comparing a modern client using digital tools like video and messaging apps with a traditional stack of printed legal documents.

Adapt to Now: Why Legal Agreements Must Match How We Communicate

Behavioural Science

Future of agreements

Trust & transparency

An illustration of a balanced scale with a hand holding a self-checked document on one side and Lady Justice on the other, symbolising the difference between self-approval and impartial verification.

The Problem with Marking Your Own Homework

Future of agreements

Informed Consent

Trust & transparency

Infographic showing the difference between honesty (fine print) and transparency (clear bullet points) in contracts, with transparency leading to trust.

Beyond Honesty: How Transparency in Agreements Builds Customer Trust

Informed Consent

Reducing Disputes

Trust & transparency

illustration of four people from different backgrounds signing identical contracts at a table, each showing different emotions and levels of understanding.

Does everyone sign the same contract? Context changes everything.

Informed Consent

Trust & transparency

Illustration of two people signing contracts, one with helpful context like summaries, Q&A, and videos, the other with only dense fine print, showing how missing context leads to misunderstandings.

The missing context in contracts and why it changes everything

Future of agreements

Informed Consent

Trust & transparency

Topics

Accessibility Behavioural Science Company news Contract News e-Signatures Future of agreements Informed Consent Legal disputes Recent News Reducing Disputes Trust & transparency Understanding Well-being

Authors

Chris Fortune Helen Cutler Lucas Wood Mark Greenhalgh

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