Skip to main content

Frequently asked questions

Everything you need to know about i agree

We’ve brought together all the FAQs from across our site into one place, so you don’t have to go hunting through different pages to find the answers you need. Here you’ll find the same questions that appear alongside our product and compliance pages, plus some extra ones that cover broader topics.

This page is designed to be your go-to resource for quick, clear answers. Whether you’re looking for details on consumer understanding, informed consent, compliance requirements or how our platform works in practice, you’ll find it collected here along with additional FAQs you might find useful.

General questions about the platform

What is i agree and how is it different from an e-signature platform?

i agree is a consent-first alternative to e-signatures. Rather than relying on clicks or typed names, it ensures the recipient genuinely understands the agreement. It uses summaries, audio delivery, and recorded voice confirmations.

Is i agree legally binding under UK and EU law?

Yes. i agree meets legal standards under the UK Electronic Communications Act and eIDAS regulation. It also supports compliance with GDPR, SRA Codes, and the FCA’s Consumer Duty.

What kind of businesses use i agree?

i agree is used by legal firms, financial advisors, HR teams, healthcare providers, and any business where proving client understanding is crucial.

How does i agree help with FCA Consumer Duty section 8?

i agree supports section 8 by ensuring communications support consumer understanding. This includes clear summaries, recorded consent, and options for clients to ask questions before agreeing.

Is recorded consent admissible for compliance checks or legal review?

Yes. The recorded voice confirmation, alongside timestamps and summaries viewed, creates a verifiable audit trail that regulators and courts can rely on.

Does i agree store personal data securely?

Yes. All data is stored in encrypted formats and processed according to GDPR and UK data protection standards.

How long does it take for someone to complete a consent flow?

Most users complete a flow in under 5 minutes. The experience is mobile-friendly, jargon-free, and designed for all reading levels.

Can people ask questions before giving consent?

Yes. Recipients are prompted to ask the sender questions if anything is unclear, before giving final voice-confirmed consent.

What is the production effect and how does i agree use it?

The production effect refers to the improved memory recall when people speak aloud. i agree uses this by recording users' own spoken agreement, reinforcing their understanding.

Can i agree integrate with our CRM or case system?

Yes, i agree offers a suite of APIs and webhooks that allow you to integrate directly into your current CRM, case management system, or onboarding workflow. This enables a seamless experience while maintaining full visibility and audit trails.

Is i agree mobile friendly?

Absolutely. i agree works seamlessly across smartphones, tablets, and desktop devices.

Can i agree be embedded into our current onboarding flow?

Yes. i agree can be embedded directly into your onboarding journey using our API or a no-code link-based flow. This allows you to capture informed consent without disrupting your existing CRM, case management, or web experience. Our team can help configure templates and flows to fit your use case.

Questions from our
Compare us to e-signature page

What is the best alternative to DocuSign in the UK?

i agree is a UK-based platform that goes beyond traditional e-signature tools like DocuSign. Instead of focusing on collecting signatures, we capture informed consent through video, audio, and clear explanations. It's designed specifically for regulated industries where understanding matters.

Is i agree legally valid without a signature?

Yes. Consent doesn’t have to be captured with a signature to be legally binding. i agree complies with UK laws, eIDAS, and other relevant frameworks by recording auditable actions like voice confirmation and video explainers that prove intent and understanding.

How is i agree different from other e-signature tools?

While most tools focus on speed and simplicity, i agree focuses on clarity and comprehension. We offer explainers, voice/video confirmations, and audit trails that show the user understood the key terms — not just that they clicked “Sign.”

Does i agree work for regulated firms like solicitors or financial advisors?

Absolutely. i agree is built with UK compliance in mind — including FCA and SRA-regulated sectors. We provide defensible consent records that help firms meet their obligations around transparency and client understanding.

Can I use i agree instead of HelloSign or Adobe Sign?

Yes. i agree is a complete alternative to tools like HelloSign and Adobe Sign — especially if your priority is ensuring the client actually understands what they’re agreeing to. We’re ideal for firms that need more than just a quick tick box.

Does i agree integrate with other systems?

Yes. Our platform includes API access (available with higher licence tiers) and can be integrated into your workflows or CRM. We’re happy to work with your tech team to ensure smooth adoption.

Questions from our
The future of agreements page

Is voice consent legal in the UK?

Yes. Consent can be valid without a handwritten signature when there is clear evidence of what was agreed and by whom. Voice consent is a practical way to capture that evidence because it records the words used, the person speaking and the time of acceptance. For best results, pair the recording with a clear script and a record of what was shown on screen.

Is video consent legal in the UK?

Yes. Video consent can form part of a valid agreement when it records the explanation and the acceptance. It helps with identity and context because reviewers can see the person, the terms being referenced and the moment of acceptance. Store the clip with a link to the exact lines or summary that were presented.

How is informed consent different from a signature?

A signature shows that someone completed an action. Informed consent shows that the person understood what mattered and then chose to proceed. With i agree you present the essentials in plain English, then capture a short voice or video confirmation that proves understanding.

Will i agree replace electronic signatures?

In many use cases a signature is not required for a contract to be binding. Where policy still calls for a signature, you can keep it as a final step and use voice or video to evidence understanding. This keeps compliance happy and gives customers a more human experience.

How does i agree help with Consumer Duty?

It helps you prove that communications are fair and clear. You can show that material information was highlighted, that customers confirmed understanding and that the firm paused to clarify when needed. This supports better outcomes and faster complaint resolution.

What about accessibility and inclusion?

People can choose text, voice or video. Content is written in plain English with clear structure and readable contrast. This supports customers with different needs and preferences and reduces the need for follow up calls.

Where does i agree work best?

Financial services, legal services, health and care, high value sales and SaaS onboarding. Any process where clarity and proof of understanding matter will benefit. Teams see gains in speed, first time completion and satisfaction.

How do we get started?

Pick one of your agreements, upload it, and we’ll do the heavy lifting. We’ll turn it into a clear summary that will be used to create a short explainer that covers the essentials. All you need to do is review the result and make sure you’re happy. Try sending it to yourself to see how it works in practice. If you need templates, training, or integrations, we’re here to help.

Questions from our
Legal and compliance page

What does the FCA’s Consumer Duty say about customer understanding?

The FCA requires firms to do more than disclose information — they must present it in a way customers can genuinely understand. Firms must give customers the right information, at the right time, and in the right format to support informed decision-making.

Is a digital signature enough to prove informed consent?

No. While electronic signatures are legally valid, regulators like the FCA, SRA, and ICO now expect firms to show that the individual understood what they were agreeing to — not just that they signed.

How can I prove that a client or customer understood the terms?

You can prove understanding by showing that content was presented clearly (in plain English), offered in multiple formats (text, audio, video), and confirmed through engagement — such as prompts, checkboxes, or verbal confirmations.

What are the SRA’s expectations for client communication?

The SRA Code of Conduct states that solicitors must give clients information in a way they can understand, allowing them to make informed decisions. This includes explaining services, pricing, and options clearly and adapting communication for vulnerable clients.

What does GDPR say about valid consent?

Consent under GDPR and the UK Data Protection Act 2018 must be freely given, specific, informed, and unambiguous. Hidden or misunderstood clauses don’t count — and you must be able to prove that the user understood what they were consenting to.

How does i agree help firms comply with Consumer Duty and SRA rules?

i agree breaks down complex legal language into layered, plain-English summaries and delivers content through video, voice, and text. It captures time-stamped engagement data, comprehension prompts, and a full audit trail — proving that the user understood what they agreed to.

What if a client or customer is vulnerable or has low literacy?

Our platform supports different learning and communication needs by offering voice explanations, video summaries, and slower-paced journeys. This helps ensure that even clients with accessibility challenges can understand and engage with key terms.

What happens if my firm is audited or taken to court?

With i agree, you can produce an exportable audit trail showing exactly what the client saw, heard, and confirmed — including timestamps, playback logs, and proof of comprehension. This can be used to support your position in audits, disputes, or litigation.

Questions from our
The science page

Why don’t people read contracts?

Most people skip reading contracts because they’re long, full of legal jargon, and hard to understand. In fact, research shows that 91% of people consent to terms without reading them. Our brains often treat contracts as background noise—something we “just accept” to move forward.

What is the production effect and how does it help?

The production effect is a psychological phenomenon where people remember things better when they say them out loud. We use this insight to prompt users to hear or speak summaries of key contract points—boosting their recall and improving comprehension.

What is multimodal learning?

Multimodal learning involves using multiple types of content—like text, video, and audio—to help people understand information better. Different people learn in different ways, so combining formats makes it more likely that the message will stick.

How does behavioural science improve contract comprehension?

We apply behavioural science principles to make important contract information easier to notice, remember, and understand. Techniques like repetition, simplified summaries, and spoken prompts help users engage with content more deeply.

How can I help people understand contracts better?

Use clear language, highlight the important stuff, and avoid overwhelming readers with too much detail all at once. You can also offer video or audio summaries, break things into chunks, and check understanding with short questions or prompts.

Does your method work for compliance and legal teams?

Yes. Our approach supports informed consent while still meeting legal and regulatory requirements. By making content easier to engage with, teams reduce risk and improve user confidence—without sacrificing legal accuracy.

Is this just a new way to present contracts?

It’s more than presentation. We rethink how people process legal information using behavioural science, so users don’t just see the terms—they actually understand them.

Questions from our
Consumer understanding page

What is consumer understanding?

Consumer understanding means making sure clients or customers fully grasp what they’re agreeing to — including the risks, costs, and implications. It goes beyond just showing terms. It’s about ensuring those terms are actually understood.

Why is consumer understanding important for businesses?

Clear understanding builds trust, reduces complaints, and protects businesses from disputes or legal issues. It also leads to better customer experiences and lower support costs.

 

What happens when clients don’t understand what they’re agreeing to?

Misunderstandings often lead to complaints, refund requests, legal action, or regulatory scrutiny. In regulated sectors, it can also result in fines or investigations.

How does i agree help improve consumer understanding?

We summarise contracts in plain language, use video or audio to explain key points, and provide tracking so you can prove what the client saw and understood. It’s designed to reduce confusion and increase confidence.

Is this relevant for regulated industries?

Yes. Regulators like the FCA and SRA now expect businesses to ensure clients understand key information. Our platform helps you stay ahead of those expectations.

Does improving understanding reduce complaints?

Yes. When clients know what to expect, they’re far less likely to raise complaints or disputes. It’s a proven way to lower risk and improve satisfaction.

Questions from our
Informed Consent page

What is informed consent in contracts?

Informed consent means someone clearly understands the content, risks, and responsibilities of a contract before agreeing. It goes beyond signatures to focus on true understanding.

 

Is a signature enough to prove consent?

A signature shows agreement, but not understanding. People often sign without reading. Informed consent provides proof that key terms were seen and understood.

How do I prove informed consent digitally?

Platforms like i agree use summaries, videos, and tracking to show what someone saw and when. This creates a digital audit trail that goes far beyond a traditional e-signature.

Why are signatures not future proof?

Signatures do not prove that someone read or understood the important parts of a contract. With increasing regulation and consumer expectations, businesses need to prove more than just acceptance.

Which industries benefit from informed consent?

Informed consent is essential in legal, financial, insurance, healthcare, and SaaS sectors — or any business where unclear terms can lead to complaints or legal exposure.

Is informed consent a legal requirement?

In many industries, yes. Even where it is not legally required, it is becoming a best practice for protecting your business and improving client satisfaction.

Questions from our
Motor Finance Claims page

What are motor finance commission claims all about?

They arise when commission on PCP or HP car finance was not disclosed. Hidden or discretionary commission may have raised costs, making agreements unfair and eligible for redress.

What did the SRA and FCA warn firms about?

Be honest in marketing, explain fees and cancellation rights clearly, and signpost any free redress routes. Firms must get explicit, informed consent from clients.

How does i agree ensure “evidence of informed consent”?

It records what the client saw and confirmed, with time stamped logs and reports. You get a clear audit trail that proves understanding, not just a signature.

Can’t I just use e-signatures and tick-boxes to cover this?

Signatures and tick boxes show agreement but not understanding. i agree adds clear explanations and confirmations so you can demonstrate the client truly understood.

How does i agree help with letters of authority and client onboarding in claims?

It explains the Letter of Authority in plain English, then captures the authorisation digitally. Client care letters and terms follow the same clear flow.

Is i agree compliant with the FCA’s Consumer Duty and SRA rules?

Yes. It supports clear communications, informed decisions and good cost information. You can evidence what was explained and what the client confirmed.

Will using i agree slow down my sign-up process or annoy clients?

No. Most clients finish in minutes on mobile. The flow is simple, reduces questions and usually improves conversion and complaint rates.