Most e-signature platforms were built for speed and convenience — and that's all they do.
But they weren’t built for supporting informed choices, including vulnerable consumers, and standing up to regulatory scrutiny.
E-signature tools like DocuSign and Adobe Sign serve a purpose: capturing a fast, digital "yes."
But they rely on an outdated assumption — that a signature equals informed consent. In many situations, that simply isn't true.
Did the user understand the fees?
Did they notice the cancellation clause?
Were the key terms clear and accessible?
Would they be able to recall what they agreed to?
Or did they just scroll to the end and click? (Probably)
A signature can’t answer any of those questions.
Step | E-signatures | ![]() |
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Deliver a document |
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Require user to scroll |
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Collect signature |
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Informed choices |
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Use video & plain language |
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Handle questions before agreement |
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Photo verification |
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Full audit trail |
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Signatures can be forged, skipped, or misunderstood.
i agree uses recorded, repeatable actions — like watching, acknowledging, speaking, and asking questions — to capture clear, auditable consent.
Plain-language summaries to reduce legalese
Short explainer videos to bring terms to life
Highlighting and repetition of key points
Interactive prompts to confirm the consumers agreement
You can’t do that in DocuSign — but you can in i agree
When i agree makes more sense than DocuSign
Use case | Why ![]() |
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Consumer agreements | Present information in a way consumers can understand |
Regulated financial products | Meet informed consent obligations and FCA consumer duty guidance |
Vulnerable customers | Simplified formats that are the same for everyone |
High-dispute environments | Reduce “I don't understand” claims with audit trail of every component of the informed decision |
It’s built by solicitors
It’s backed by behavioural science, not just tech trends
It aligns with case law and regulatory guidance
It adds zero friction to your current process — but drastically improves the outcomes
It builds trust with consumers