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Frequently asked questions

Everything you need to know about i agree — how it works, how it helps, and why it’s the smarter way to agree.

 

What is i agree?

i agree is a next-generation agreement platform that replaces outdated e-signatures with a smarter, compliant way to prove informed consent.

Instead of asking clients to click "I agree" on a long document they haven’t read, Our method guides them through key terms using plain English, short videos, and clear prompts. They confirm understanding in their own words — and you get a secure, time-stamped record of that process.

No signatures. No fine print. Just clarity, confidence, and fewer disputes.

Is i agree legally binding?

Yes. i agree meets and exceeds legal standards for digital agreements.

It complies with the Electronic Communications Act 2000, eIDAS regulations, and guidance from UK regulators like the FCA and SRA. Unlike a simple signature, iAgree provides proof of informed consent — giving you stronger legal protection if there’s ever a dispute.

How is it different from DocuSign or other e-sign tools?

Most e-signature platforms are built for speed, not clarity. They capture agreement — but they don’t prove understanding.

i agree is different. We don’t use a signature at all. Instead, we give your clients the information they need, in a way they can understand, and record their verbal confirmation. That means you can confidently show that they agreed and knew what they were agreeing to.

How does i agree help reduce complaints and disputes?

Many disputes come down to one thing: misunderstanding. Clients say, “I didn’t know that” or “No one told me.”

With i agree, you can show exactly what was explained, what was highlighted, what they saw, and what they confirmed.That stops most complaints before they start, and gives your team an instant audit trail if things escalate.

Less friction. Less risk. Less time wasted.

What do you mean by “informed consent”?

Most e-signature platforms are built for speed, not clarity. They capture agreement — but they don’t prove understanding.

“Informed consent” means the person didn’t just agree — they understood. That’s what regulators like the FCA now expect. And that’s what i agree delivers:

  • Key terms explained in plain English
  • Visual and audio walkthroughs
  • Verbal confirmation of understanding
  • Logged questions and answers
  • Secure time-stamped record

This goes far beyond a signature. It proves the person had the right information, in a way they could process, before they agreed.

Will i agree help with FCA or SRA compliance?

Yes — that’s one of our core benefits.

Regulators now focus on customer understanding, not just whether a document was signed. i agree helps meet expectations under:

  • FCA Consumer Duty (fair treatment, informed decisions, evidence of understanding)
  • SRA Code of Conduct (clear communication, client care, complaint prevention)
  • Belsner v Cam Legal Services and other case law (understanding over assumption)

Everything is logged, accessible, and easy to present to compliance teams or auditors.

Will this slow down my client journey?

Most e-signature platforms are built for speed, not clarity. They capture agreement — but they don’t prove understanding.

Not at all. In fact, i agree often saves time.

Instead of chasing down a signature or explaining the same terms repeatedly, clients get one smooth, self-guided experience. They can complete the whole process in a few minutes — on any device, no login or download required./p>

Fewer questions. Faster decisions. Happier clients.

Do clients need special devices or software?

No. i agree works in any modern web browser on desktop, tablet, or smartphone. All your client needs is a device with a screen, camera, and mic (which almost every phone has). They click a link, follow a few steps, and they’re done.

No app downloads. No accounts. Just a clean, simple flow.

Can i agree integrate with our existing systems?

Yes. You can start using i agree standalone via the web platform — just upload and send. But if you want deeper integration, we provide:

  • API access
  • CRM integrations (e.g. Microsoft, HubSpot, Salesforce)
  • Custom workflows

We’re also happy to work with your tech team to connect iAgree into your onboarding, contract, or case management process.

Is i agree secure?

Absolutely. We follow strict data protection and security standards:

  • End-to-end encryption
  • ISO 27001-compliant infrastructure
  • Audit logs and access controls
  • Data hosted securely in the UK

Only you and authorised users can view agreement records. And because we don’t rely on third-party plug-ins, all data stays within your controlled environment.

Is i agree only for contracts?

Anytime you need someone to understand important information, we can help. Whether it's a process change, product terms, onboarding, or a regulatory update, i agree delivers it clearly and captures proof that the person got it.

It’s not just for agreements — it’s for understanding.

What if a client asks a question?

Great — that’s built in.

Clients can type questions directly inside the i agree process. When you respond, your answer is logged and time-stamped as part of the agreement record. That creates even stronger evidence of clarity.

Is i agree available internationally?

Yes. i agree works in any jurisdiction that recognises digital agreements — including the UK, EU, US, Australia, and more. We’re already working on localisation support for multi-language delivery and jurisdiction-specific summaries.

Let us know where you're operating, and we’ll guide you on compliance and best practice.