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The science behind it

Most people don’t read what they sign — it’s a well-known fact backed by countless studies.

i agree uses proven methods to enable consumers to make informed decisions.

People don’t read contracts — and courts are noticing

91% of people skip terms and conditions

A 2017 Deloitte study found that 91% of people consent to terms without reading them. Among younger adults (18–34), that figure jumps to 97%. In one experiment, people signed away the rights to their firstborn child just because the clause was buried in the fine print.

Most contracts are written at a university reading level

A 2022 readability study found that typical T&Cs are written at a postgraduate level, far above the reading ability of the average person. Legal language is often complex, abstract, and hard to follow — making true understanding unlikely.

Courts are increasingly asking whether consent was informed

From consumer finance cases like Belsner v Cam Legal Services to FCA guidance on vulnerable customers, regulators and judges are starting to question whether signatures alone are enough — especially when dealing with complex or high-risk terms.

We use behavioural science to
improve comprehension

production

1. The production effect

People remember more when they say things out loud.

This psychological phenomenon — known as the production effect — shows that actively speaking or hearing content improves memory compared to silent reading. In one study, participants who read content aloud remembered more than twice as much as those who didn’t.

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How dark i agree uses it:
Our system encourages consumers to engage with key terms using short voice prompts or narrated summaries, helping ensure the information sticks.

multi modal-1

2. Multimodal learning

Different people absorb information in different ways.

Some understand better by reading. Others by listening or watching. Educational research shows that combining formats (text + video + audio) improves comprehension and retention, especially for complex information..

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How dark i agree uses it:
Our process includes

  • Simplified language for clearer understanding

  • Video explainers to walk through key terms

  • Narrated summary  to draw attention to critical points

This isn't just accessibility — it’s cognitive support, and it works

repeat

3. Repetition improves retention

Repetition is a key learning principle. Information that’s repeated in different formats is far more likely to be remembered. Yet most contracts bury important clauses only once — and in dense legalese.

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How i agree uses it:
We surface key terms multiple times, across different moments in our journey — such as:

  • The summary video

  • The document with a dictionary explaining key terms

  • The prompts they are asked to say

This reduces the chance of misunderstanding and protects both sides.

Why this matters

i agree encourages understanding.

In a world where contracts are growing more complex, and where legal and regulatory scrutiny is rising, that difference matters.

Let’s stop pretending that a checkbox or scribble is enough — and start building agreements people can actually agree to.

why it matters

Designed for legal and compliance teams

legal blue

Our solution is built with the needs of regulated firms in mind. Our methods support:

Giving consumers the information they need, presented in a way they can understand.

Informed consent aligned with FCA expectations

Accessibility for users of all literacy levels

Ethical contracting practices that reduce legal and reputational risk

We don’t just make contracts quicker — we make them better informed and more enforceable.