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Use cases for
Financial Services

i agree helps financial firms meet Consumer Duty standards, reduce risk, and build trust at every client touchpoint.

Mortgage agreements

Mortgage agreements

Use it for: Helping clients understand and consent to key terms like interest rates, fees, and repayment structure..

Why it matters: Mortgages are complex and often misunderstood. Under FCA Consumer Duty, lenders must ensure clients genuinely understand the terms, not just collect signatures. Most borrowers do not read or fully comprehend their mortgage contracts, which can lead to complaints, financial hardship, or mis-selling claims.

Value added:

  • Demonstrates compliance with Consumer Duty
  • Reduces disputes over repayment terms or penalties
  • Builds trust through transparency
  • Creates a clear audit trail of informed consent
  • Improves client understanding and confidence

Personal loans and credit cards

Use it for: Clarifying terms like APR, total cost of borrowing, fees, and repayment obligations.

Why it matters: Many clients sign loan agreements without understanding them. Poor understanding leads to debt stress, defaults, and complaints. Consumer Duty requires firms to enable informed borrowing decisions.

Value added:

  • Supports responsible lending
  • Reduces late payment disputes
  • Protects against mis-selling claims
  • Enhances borrower engagement
  • Enables proactive identification of vulnerable customers
Personal loans

Buy now, pay later (BNPL)

BNPL

Use it for: Presenting repayment schedules, late fees, and credit impact disclosures during checkout.

Why it matters: BNPL often feels frictionless, so users may not grasp the financial consequences. FCA scrutiny is increasing. Consumers must understand risks and rights before splitting payments.

Value added:

  • Ensures real-time, informed consent
  • Reduces chargebacks and missed payment disputes
  • Improves conversion through transparent UX
  • Shows regulators commitment to fair practice
  • Encourages sustainable use of credit

Insurance policy onboarding

Use it for: Breaking down what’s covered, what’s excluded, and when the policy pays out.

Why it matters: Most clients don’t read or understand their insurance policies. This leads to confusion or anger when claims are denied. Firms must present exclusions and conditions clearly.

Value added:

  • Reduces rejected claims and complaints
  • Protects against ombudsman rulings
  • Demonstrates fair treatment
  • Boosts retention and cross-sell potential
  • Provides a record of what was disclosed
Insurance policy

Savings accounts and fixed-term deposits

Savings accounts

Use it for: Presenting key terms like interest rates, withdrawal conditions, account fees, and FSCS protection at the point of account opening.

Why it matters: Savings products often come with limitations or conditions that are poorly understood—such as early withdrawal penalties or interest calculation methods. FCA guidance requires that customers are aware of important terms before committing their money.

Value added:

  • Ensures customers understand access restrictions and return expectations
  • Reduces complaints about penalties or lower-than-expected interest
  • Demonstrates transparent onboarding practices
  • Builds trust in savings and deposit products
  • Aligns with Consumer Duty expectations for clarity and fairness

Equity release

Use it for: Helping clients understand the long-term implications of releasing equity from their home, including interest accrual, impact on inheritance, and repayment conditions.

Why it matters: Equity release is a complex financial decision often made by older or vulnerable clients. Many do not fully grasp the costs, risks, or alternatives. FCA rules require clear, accessible explanations and evidence of informed consent.

Value added:

  • Ensures clients understand compounding interest and long-term costs
  • Reduces future disputes with family or beneficiaries
  • Demonstrates compliance with Consumer Duty and vulnerability guidelines
  • Builds trust and reassures clients in a sensitive moment
  • Captures detailed, structured records of consent and explanation
Equity release

Pension transfer advice

Pension transfer advice

Use it for: Disclosing risks and consequences of moving defined benefit pensions or withdrawing large sums.

Why it matters: Pension transfer mis-selling has caused large-scale harm and redress. These decisions are complex, emotional, and irreversible. Clients need clear, step-by-step consent.

Value added:

  • Provides evidence of informed decisions
  • Shields advisers from liability and FCA sanctions
  • Reduces costly complaints and compensation
  • Improves adviser-client conversations
  • Shows commitment to long-term client outcomes

Open banking and data-sharing consent

Use it for: Explaining who will access financial data, for what reason, and what control the client retains.

Why it matters: Clients hesitate or rush through consents for data-sharing. Misunderstandings damage trust and invite GDPR breaches. Clear explanations build confidence.

Value added:

  • Drives engagement with new digital services
  • Demonstrates compliant data practices
  • Boosts trust in fintech and bank brands
  • Reduces support queries and consent disputes
  • Encourages wider adoption of Open Banking tools
Open banking
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Built to integrate

Have an internal system or CRM? i agree works with your tools via API and webhooks. Automatically trigger consent flows, store audit records, and get notified when clients respond — all from your existing setup.