Resources

Explore practical guides, insights, and support materials to help you understand digital consent, e-signatures, accessibility, and how i agree fits into your workflow.

Resources

Dive deeper into the knowledge and research behind i agree's approach

Voice & Video Consent 

 A signature captures a moment. A voice or video confirmation captures a person — their face, their words, their spoken acknowledgement of what they are agreeing to. This page explains how voice and video consent works in the UK, why it creates stronger evidence of understanding than a signature, and how regulated firms are using it to meet FCA and SRA requirements. 

FCA & SRA Compliance 

Regulators are no longer satisfied with proof that a document was signed. Both the FCA's Consumer Duty and the SRA Code of Conduct now require firms to evidence that clients genuinely understood what they agreed to. This page covers exactly what those obligations require and how i agree is built to meet them.

Behavioural Science & Contract Comprehension 

Most people do not read contracts. That is not laziness — it is how the brain works. This page covers the cognitive science behind why dense documents fail, and how principles like the production effect and multimodal learning can be applied to make agreements people actually understand and remember.

Consumer Understanding & Complaints 

Close to half of all legal complaints relate to communication failures, not legal errors. Confused clients do not always complain — they dispute fees, cancel, and leave. This page examines the relationship between genuine client understanding and complaint volumes, and why investing in clarity at the front end is more effective than managing complaints at the back end. 

What is Informed Consent? 

A signature confirms someone signed a document. Informed consent confirms they understood it. The difference matters enormously in a regulatory environment where firms are expected to evidence the latter. This page explains what informed consent actually means, what the four elements of valid consent are, and why the standard has moved beyond a mark on a page. 

Why Signatures Fail 

A signature proves someone was present. It does not prove they read the document, understood it, or genuinely agreed to it. Every mechanism built around the signature model — initials, witnesses, IP addresses — was designed to patch that problem. None of them solved it. This page works through each one and explains why the legal and regulatory standard has moved well beyond a mark on a page.

Reducing Complaints & Disputes 

Most complaints do not come from bad legal work or bad products. They come from clients who felt they did not understand what they agreed to. This page covers the practical case for investing in client understanding at the point of engagement, and how firms that do so consistently see fewer disputes, fewer ombudsman referrals, and stronger client relationships. 

Contract Transparency & Audit Trails 

A signed document tells you when someone agreed. A consent audit trail tells you what they were shown, what they confirmed, what questions they asked, and how their understanding was captured. This page explains what a complete audit trail looks like, why it matters in disputes and regulatory reviews, and what i agree records as standard on every agreement. 

Frequently asked questions

Got questions? We’ve got answers. From how our platform works to how it protects you and your clients, our FAQ covers everything you need to know. Whether you’re curious about features, compliance, or the thinking behind our approach, you’ll find clear, simple explanations that cut through the jargon.