i agree is a consent-first alternative to e-signatures. Rather than relying on clicks or typed names, it ensures the recipient genuinely understands the agreement. It uses summaries, audio delivery, and recorded voice confirmations.

Yes. i agree meets legal standards under the UK Electronic Communications Act and eIDAS regulation. It also supports compliance with GDPR, SRA Codes, and the FCA’s Consumer Duty.

i agree is used by legal firms, financial advisors, HR teams, healthcare providers, and any business where proving client understanding is crucial.

i agree supports section 8 by ensuring communications support consumer understanding. This includes clear summaries, recorded consent, and options for clients to ask questions before agreeing.

Yes. The recorded voice confirmation, alongside timestamps and summaries viewed, creates a verifiable audit trail that regulators and courts can rely on.

Yes. All data is stored in encrypted formats and processed according to GDPR and UK data protection standards.

Most users complete a flow in under 5 minutes. The experience is mobile-friendly, jargon-free, and designed for all reading levels.

Yes. Recipients are prompted to ask the sender questions if anything is unclear, before giving final voice-confirmed consent.

The production effect refers to the improved memory recall when people speak aloud. i agree uses this by recording users' own spoken agreement, reinforcing their understanding.

Yes, i agree offers a suite of APIs and webhooks that allow you to integrate directly into your current CRM, case management system, or onboarding workflow. This enables a seamless experience while maintaining full visibility and audit trails.

Absolutely. i agree works seamlessly across smartphones, tablets, and desktop devices.

Yes. i agree can be embedded directly into your onboarding journey using our API or a no-code link-based flow. This allows you to capture informed consent without disrupting your existing CRM, case management, or web experience. Our team can help configure templates and flows to fit your use case.

Most clients complete the full consent journey in five to ten minutes on any device, including smartphones. The process is designed to be straightforward and engaging rather than burdensome — clients watch a short video, read highlighted key terms, ask any questions, and record a brief spoken confirmation. Because the key points are presented clearly upfront, clients spend less time confused and more time confident in what they are agreeing to.

No. i agree works with your existing contracts and documents — you upload your current PDF and our platform builds the informed consent journey around it. Your legal terms remain unchanged. What changes is how those terms are presented to the client: with a plain English video summary, highlighted key clauses, an embedded dictionary, and a spoken confirmation step. Your contract stays intact; i agree adds the layer of understanding and evidence around it.

Yes. i agree's voice confirmation, identity verification, and timestamped audit trail create a consent record that aligns with FCA Consumer Duty requirements, SRA client care obligations, and GDPR standards for valid consent — and that holds up in the event of a dispute, complaint, or regulatory investigation.

Clients can submit questions directly within the i agree platform at any point during the consent journey. Each question is sent to your team to answer, and both the question and the response are timestamped and logged as part of the consent audit trail. This means that if a client later claims they did not understand a particular term, you can demonstrate not only that the information was presented clearly, but that they had a direct opportunity to ask about it and received a specific answer before proceeding.

Yes. i agree integrates with your existing systems via API and webhooks, meaning consent flows can be triggered automatically from your CRM, case management software, or practice management system. Audit records are stored and exportable, so your existing file management processes are not disrupted. If you have a specific integration requirement, contact us to talk through the options.

The i agree audit trail captures every action taken during the consent journey — the video the client was shown, the video they recorded, a transcription of what they said, any questions they asked and the answers they received, and a full log showing how long they spent on each section of the document. This is stored as a sealed, timestamped record tied to the individual client. When needed — for a regulatory audit, an ombudsman complaint, or a legal dispute — you can export the full audit trail as a PDF report in a few clicks, giving you clear, structured evidence of every component of the informed decision.

A signature confirms that a client signed a document. Informed consent confirms that they understood what they were agreeing to. In the context of FCA Consumer Duty and SRA client care obligations, regulators increasingly require firms to demonstrate the latter — not just the former.

Most complaints arise from a client saying they didn't understand what they agreed to. i agree creates a timestamped audit trail of every step in the consent journey — the video summary they watched, the key terms they read, any questions they asked, and the spoken confirmation they recorded. That evidence is available immediately if a complaint is raised.

Yes. i agree is used by solicitors, claims management companies, and financial services firms across the UK. The platform is designed to meet both SRA client care requirements and FCA Consumer Duty obligations, and can be configured for any agreement type — from client care letters to financial product terms.

Most firms are up and running within a day. You upload your existing documents, and the platform builds the consent journey around your existing materials. No technical development is required.

i agree is a UK-based platform that goes beyond traditional e-signature tools like DocuSign. Instead of focusing on collecting signatures, we capture informed consent through video, audio, and clear explanations. It's designed specifically for regulated industries where understanding matters.

Yes. Consent doesn’t have to be captured with a signature to be legally binding. i agree complies with UK laws, eIDAS, and other relevant frameworks by recording auditable actions like voice confirmation and video explainers that prove intent and understanding.

While most tools focus on speed and simplicity, i agree focuses on clarity and comprehension. We offer explainers, voice/video confirmations, and audit trails that show the user understood the key terms — not just that they clicked “Sign.”

Absolutely. i agree is built with UK compliance in mind — including FCA and SRA-regulated sectors. We provide defensible consent records that help firms meet their obligations around transparency and client understanding.

Yes. i agree is a complete alternative to tools like HelloSign and Adobe Sign — especially if your priority is ensuring the client actually understands what they’re agreeing to. We’re ideal for firms that need more than just a quick tick box.

Yes. Our platform includes API access (available with higher licence tiers) and can be integrated into your workflows or CRM. We’re happy to work with your tech team to ensure smooth adoption.

Yes. Consent can be valid without a handwritten signature when there is clear evidence of what was agreed and by whom. Voice consent is a practical way to capture that evidence because it records the words used, the person speaking and the time of acceptance. For best results, pair the recording with a clear script and a record of what was shown on screen.

Yes. Video consent can form part of a valid agreement when it records the explanation and the acceptance. It helps with identity and context because reviewers can see the person, the terms being referenced and the moment of acceptance. Store the clip with a link to the exact lines or summary that were presented.

A signature shows that someone completed an action. Informed consent shows that the person understood what mattered and then chose to proceed. With i agree you present the essentials in plain English, then capture a short voice or video confirmation that proves understanding.

In many use cases a signature is not required for a contract to be binding. Where policy still calls for a signature, you can keep it as a final step and use voice or video to evidence understanding. This keeps compliance happy and gives customers a more human experience.

It helps you prove that communications are fair and clear. You can show that material information was highlighted, that customers confirmed understanding and that the firm paused to clarify when needed. This supports better outcomes and faster complaint resolution.

People can choose text, voice or video. Content is written in plain English with clear structure and readable contrast. This supports customers with different needs and preferences and reduces the need for follow up calls.

Financial services, legal services, health and care, high value sales and SaaS onboarding. Any process where clarity and proof of understanding matter will benefit. Teams see gains in speed, first time completion and satisfaction.

Pick one of your agreements, upload it, and we’ll do the heavy lifting. We’ll turn it into a clear summary that will be used to create a short explainer that covers the essentials. All you need to do is review the result and make sure you’re happy. Try sending it to yourself to see how it works in practice. If you need templates, training, or integrations, we’re here to help.

The FCA requires firms to do more than disclose information — they must present it in a way customers can genuinely understand. Firms must give customers the right information, at the right time, and in the right format to support informed decision-making.

No. While electronic signatures are legally valid, regulators like the FCA, SRA, and ICO now expect firms to show that the individual understood what they were agreeing to — not just that they signed.

You can prove understanding by showing that content was presented clearly (in plain English), offered in multiple formats (text, audio, video), and confirmed through engagement — such as prompts, checkboxes, or verbal confirmations.

The SRA Code of Conduct states that solicitors must give clients information in a way they can understand, allowing them to make informed decisions. This includes explaining services, pricing, and options clearly and adapting communication for vulnerable clients.

Consent under GDPR and the UK Data Protection Act 2018 must be freely given, specific, informed, and unambiguous. Hidden or misunderstood clauses don’t count — and you must be able to prove that the user understood what they were consenting to.

i agree breaks down complex legal language into layered, plain-English summaries and delivers content through video, voice, and text. It captures time-stamped engagement data, comprehension prompts, and a full audit trail — proving that the user understood what they agreed to.

Our platform supports different learning and communication needs by offering voice explanations, video summaries, and slower-paced journeys. This helps ensure that even clients with accessibility challenges can understand and engage with key terms.

With i agree, you can produce an exportable audit trail showing exactly what the client saw, heard, and confirmed — including timestamps, playback logs, and proof of comprehension. This can be used to support your position in audits, disputes, or litigation.

Most people skip reading contracts because they’re long, full of legal jargon, and hard to understand. In fact, research shows that 91% of people consent to terms without reading them. Our brains often treat contracts as background noise—something we “just accept” to move forward.

The production effect is a psychological phenomenon where people remember things better when they say them out loud. We use this insight to prompt users to hear or speak summaries of key contract points—boosting their recall and improving comprehension.

Multimodal learning involves using multiple types of content—like text, video, and audio—to help people understand information better. Different people learn in different ways, so combining formats makes it more likely that the message will stick.

We apply behavioural science principles to make important contract information easier to notice, remember, and understand. Techniques like repetition, simplified summaries, and spoken prompts help users engage with content more deeply.

Use clear language, highlight the important stuff, and avoid overwhelming readers with too much detail all at once. You can also offer video or audio summaries, break things into chunks, and check understanding with short questions or prompts.

Yes. Our approach supports informed consent while still meeting legal and regulatory requirements. By making content easier to engage with, teams reduce risk and improve user confidence—without sacrificing legal accuracy.

It’s more than presentation. We rethink how people process legal information using behavioural science, so users don’t just see the terms—they actually understand them.

Consumer understanding means making sure clients or customers fully grasp what they’re agreeing to — including the risks, costs, and implications. It goes beyond just showing terms. It’s about ensuring those terms are actually understood.

Clear understanding builds trust, reduces complaints, and protects businesses from disputes or legal issues. It also leads to better customer experiences and lower support costs.

Misunderstandings often lead to complaints, refund requests, legal action, or regulatory scrutiny. In regulated sectors, it can also result in fines or investigations.

We summarise contracts in plain language, use video or audio to explain key points, and provide tracking so you can prove what the client saw and understood. It’s designed to reduce confusion and increase confidence.

Yes. Regulators like the FCA and SRA now expect businesses to ensure clients understand key information. Our platform helps you stay ahead of those expectations.

Yes. When clients know what to expect, they’re far less likely to raise complaints or disputes. It’s a proven way to lower risk and improve satisfaction.

Informed consent means someone clearly understands the content, risks, and responsibilities of a contract before agreeing. It goes beyond signatures to focus on true understanding.

A signature shows agreement, but not understanding. People often sign without reading. Informed consent provides proof that key terms were seen and understood.

Platforms like i agree use summaries, videos, and tracking to show what someone saw and when. This creates a digital audit trail that goes far beyond a traditional e-signature.

Signatures do not prove that someone read or understood the important parts of a contract. With increasing regulation and consumer expectations, businesses need to prove more than just acceptance.

Informed consent is essential in legal, financial, insurance, healthcare, and SaaS sectors — or any business where unclear terms can lead to complaints or legal exposure.

In many industries, yes. Even where it is not legally required, it is becoming a best practice for protecting your business and improving client satisfaction.

Yes. A signature, wet or electronic, is legally valid in the UK and can create a binding contract. The issue is not legal validity but evidential sufficiency. A signature proves a mark was made. It does not prove the signer read the document, understood it, or was not misled. Courts and regulators are increasingly requiring more than a signature to establish that an agreement was genuinely informed.

A wet signature is a handwritten mark made in ink on paper. An electronic signature is any electronic indication of acceptance — a typed name, a drawn signature, a click of "I agree," or a mark made through a platform like DocuSign or Adobe Sign. Both are legally valid under UK law. Neither proves that the signer understood what they agreed to.

No. Initials prove that a mark was made on each page. They do not prove the page was read or the content was understood. The purpose of initialling each page is to prevent fraudulent substitution of pages after signing, not to demonstrate comprehension.

Only in a limited sense. A witness confirms someone was present and observed the signing. They are not required to check the signer's identity against any official document or to have read the agreement. The witness's own signature is subject to the same limitations as the original signer's.

Generally yes. An autopen replicates a person's handwritten signature using a mechanical arm and a real pen. Courts have generally treated autopen signatures as valid where the person authorised the machine. The debate matters not because it changes the legal answer but because it reveals how much of our attachment to signatures is about performing the physical ritual rather than proving anything meaningful.

The FCA's Consumer Duty requires firms to evidence that customers genuinely understood what they agreed to, not just that they received and signed it. This means presenting information comprehensibly, testing whether communications improved understanding, adapting for vulnerable customers, and maintaining a timestamped record of what was shown and how the customer confirmed their understanding. A signature alone does not satisfy these requirements.

i agree replaces signature capture with a full consent journey. Identity is verified through biometric voice and video confirmation rather than an IP address. The document is presented in layers with plain English summaries before the full terms. The client has a logged opportunity to ask questions before confirming. The spoken confirmation is tied to the specific terms of the specific document and cannot be reapplied elsewhere. Every step is timestamped and exportable as an audit trail.

When key terms are hidden or confusing, clients end up surprised by fees or obligations. If they “didn’t know” or misunderstood what they agreed to, frustration leads them to raise a complaint or dispute a charge. In many cases, the information was technically disclosed, but it wasn’t presented in a way the customer could easily grasp.

Informed consent goes beyond a signature. It means a customer has seen and understood the important terms before agreeing. Practically, this requires clear explanations (no hidden jargon) and a chance for the customer to ask questions. If you can’t show the customer actually understood (for example, through summaries or confirmations), a court might not enforce the contract.

Start by using plain language and organizing information logically. Highlight fees, deadlines or penalties with bullets and headings. Offer a one-page summary of key points at the top, and consider adding visuals or short videos to reinforce the message. Finally, actively check understanding – for example, ask clients to confirm they’ve read certain sections or to answer a quick question about a key term. These steps turn passive contract signing into an active communication process.e.

UK regulators like the FCA and SRA make clear that it’s not enough to merely hand a form to customers. They require firms to take “reasonable steps to ensure customers understand” their products or services. For instance, SRA guidance explicitly asks for evidence that clients have given informed consent to fees or arrangements. In practice, this means retaining records (meeting notes, summaries, confirmations) that customers have been clearly informed.

Yes. By preventing confusion, you avoid downstream costs: fewer refunds and chargebacks, less customer service work, and lower legal risk. Customers who understand what they’re paying for complain less and stay longer. Studies even show clear documentation cuts support calls by up to 30%. In short, spending a little more effort to explain things up front saves a lot more effort later.

The best approach is to create an audit trail of your communication. For example, record verbal explanations, save email summaries, or use software that logs when a customer watches an explanation video or clicks “I have read and understood” on each key section. This evidence shows exactly what information was given and that the customer engaged with it. If a dispute arises, you can point to this proof of informed consent, which regulators and courts now consider crucial.

A context contract is an agreement that carries not just the legal terms, but also the evidence of how those terms were explained and understood. It can include summaries, Q&A logs, acknowledgements, and even videos — so the decision-making journey is attached to the contract itself.

Because disputes rarely come from the fine print — they come from different understandings of what was explained. Without context, it becomes a matter of “who do you believe?” Attaching context ensures both sides can see the same evidence of how the agreement was reached.

Trust grows when nothing is hidden. If both parties know they can revisit the exact summaries, answers, and confirmations at any time, confidence increases. It’s no longer one side’s word against the other — the record speaks for itself.

Context often gets lost in call recordings, forgotten summaries, or verbal explanations. When it’s missing, complaints and disputes rise, and firms struggle to prove customers understood what they signed.

Yes. The FCA expects firms to prove that customers genuinely understood the products and services they agreed to. A context contract provides the audit trail to demonstrate this — protecting firms while delivering fairer outcomes for clients.

Absolutely. That’s the point. Clients shouldn’t have to request call recordings or chase explanations later — they should be able to open their phone and see the entire decision journey whenever they need it.

It’s about much more than compliance. It’s about building stronger relationships, reducing complaints, and showing customers you respect their right to understand. Compliance is the baseline — trust and transparency are the advantage.

The SRA Code of Conduct (Sections 8.6 and 8.7) requires solicitors to give clients information in a way they can understand and ensure they are in a position to make informed decisions. i agree delivers this in practice — presenting engagement letters, fee structures and key terms in plain English, capturing voice or video confirmation of understanding, and creating a timestamped audit trail of every client interaction. If the SRA ever asks you to demonstrate that a client gave informed consent to your fees or terms of engagement, i agree gives you the evidence to do so.

Yes. The Legal Ombudsman consistently finds that poor communication features in nearly 50% of all legal complaints — clients feel uninformed, surprised by fees, or unclear about what they agreed to. i agree addresses this directly by ensuring clients understand the key points of their agreement before they proceed, and logging every step of that process. When a client has watched a plain English summary, had their questions answered, and verbally confirmed their understanding, there is very little room for a later complaint of "I didn't know that's what I agreed to."

Absolutely. Client care letters and engagement letters are one of i agree's primary use cases for law firms. Instead of sending a dense PDF that clients skim or ignore, i agree turns your client care letter into a guided consent journey — highlighting the key terms, explaining fees and scope in plain language, and capturing a confirmed acknowledgement of understanding. The result is a client who genuinely knows what they have engaged you for, and a firm that has a defensible record to prove it.

Yes — and this is one of the areas where i agree adds the most value. The SRA expects firms to adapt their communication style for clients who may be vulnerable, have lower literacy levels, or face cognitive barriers. i agree supports this through multiple format options — clients can read, watch or listen to key information depending on what works best for them. The platform also allows for slower-paced journeys and low-text modes, ensuring that vulnerable clients receive the same quality of informed consent process as anyone else, with the same standard of evidence captured.

i agree integrates with your existing systems via API and webhooks, meaning consent flows can be triggered automatically from your case management system, CRM, or practice management software. Audit records are stored and exportable, so your existing file management processes are not disrupted. If you have a specific system in mind, our team is happy to discuss your integration requirements directly — contact us to talk through your setup.

Yes. Voice and video consent is legally valid in the UK without requiring a traditional wet or electronic signature. Under UK contract law, consent can be captured through any clear, auditable means that demonstrates intent and understanding. i agree's voice and video confirmation process is supported by a full timestamped audit trail showing what the client was shown, what they confirmed, and when — creating a consent record that aligns with SRA client care obligations and holds up in the event of a dispute or complaint.

They arise when commission on PCP or HP car finance was not disclosed. Hidden or discretionary commission may have raised costs, making agreements unfair and eligible for redress.

Be honest in marketing, explain fees and cancellation rights clearly, and signpost any free redress routes. Firms must get explicit, informed consent from clients.

It records what the client saw and confirmed, with time stamped logs and reports. You get a clear audit trail that proves understanding, not just a signature.

Signatures and tick boxes show agreement but not understanding. i agree adds clear explanations and confirmations so you can demonstrate the client truly understood.

It explains the Letter of Authority in plain English, then captures the authorisation digitally. Client care letters and terms follow the same clear flow.

Yes. It supports clear communications, informed decisions and good cost information. You can evidence what was explained and what the client confirmed.

No. Most clients finish in minutes on mobile. The flow is simple, reduces questions and usually improves conversion and complaint rates.

The FCA Consumer Duty requires firms to prove that customers genuinely understood the products and services they were sold — not just that they signed a document. i agree delivers this by presenting key product terms in plain English, using voice and video explainers to support comprehension, and capturing a timestamped consent record at every stage. This gives firms verifiable evidence of the Customer Understanding Outcome required under FG22/5, Section 8.

Yes. i agree is designed specifically for regulated financial products where informed consent and clear communication are a regulatory requirement. It works across mortgages, personal loans, BNPL, insurance, equity release, pension transfers, savings products and open banking consent — capturing the same standard of defensible consent evidence for each.

The FCA's guidance on vulnerable customers (FG21/1) requires firms to adapt their communications for clients who may be less able to engage with standard formats. i agree supports this through multiple format options — clients can read, listen or watch the same information — as well as slower-paced journeys and simplified content modes. Every vulnerable customer receives the same quality of informed consent process, with the same audit trail, as any other client.

Yes. A significant proportion of FOS complaints in financial services stem from customers claiming they didn't understand what they were agreeing to. By ensuring clients engage with key terms before proceeding — and capturing a record that proves it — i agree removes the "I didn't know that" basis for many common complaints. If a complaint is raised, your consent audit trail provides clear evidence of what was explained and confirmed. 

Yes. Mis-selling claims often arise when clients say they were not properly informed about fees, risks, or conditions. i agree reduces this risk by making key disclosures an active part of the client journey rather than buried in small print — and by capturing confirmation that the client saw and understood them. This is particularly valuable for high-risk products like pension transfers, equity release and BNPL where mis-selling consequences are most severe.

Yes. For data-sharing and open banking use cases, i agree captures consent that is freely given, specific, informed and unambiguous — meeting the GDPR requirements for valid consent under the UK Data Protection Act 2018. Every consent record is timestamped, tied to the specific purpose explained to the client, and exportable for compliance or audit purposes.